At Baby Montage we protect and respect your privacy. We are committed to safeguarding the privacy of our customers and website users, so we adhere to the Australian Privacy Principles contained in the Privacy Act 1988.
This policy outlines how we collect, store and use your personal information.
Kinds of Personal Information
‘Personal information’ is information we collect, store and use which can be recognised as being about you.
Baby Montage will, in certain instances, collect and store personal information that has been a result of interacting with our website, given by you directly or received in other ways.
The kinds of personal information you provide us in order to process orders, communicate relevant information, enhance your user experience on our website and enhance your overall customer experience include: name, email address, phone number, address, your baby’s due date or birth date, and/or your financial or credit card information.
We also collect generic information about our website users’ behaviours to increase the performance of our website and our online advertising, including, but not limited to: browser, device, day and time, approximate location, gender, age, and websites they have visited immediately before coming to our site. Please note that this information is anonymous, so Baby Montage cannot connect this information to a specific person.
Collection of Personal Information
Apart from your information received from interacting with our website, we may collect more information at other times including, but not limited to: when you provide feedback, update your account information, provide information about your personal or business affairs, respond to surveys, questionnaires and/or promotions, provide financial information, or any other information you provide whenever we interact in person, by text message, over the phone or digitally.
We may receive personal information from third parties including, but not limited to, referrals, word-of-mouth, leads and/or gift voucher purchases. If we do, we will protect it as described in this Privacy Policy.
Storage and Use of Personal Information
Baby Montage uses third party applications, including an e-commerce and content management system, which stores your personal information. These applications are used directly by Baby Montage to enhance and personalise your customer experience and secure your personal information and payments.
We may also use your information to communicate offers, news, information updates, opportunities, and new products or services. We may also use your personal information to improve our products and services and/or gain a better understanding of your needs.
Baby Montage may contact you through a variety of ways including, but not limited to, phone, email, text message, mail, social media, electronically and/or digitally.
We are committed to ensuring your personal information is secure and only used by Baby Montage and immediate third parties. However, we cannot assure you, or be held responsible, if your information is disclosed in a manner inconsistent with this Privacy Policy.
Disclosure of Personal Information
We may disclose your personal information to third parties in order to carry out our services, deliver our products, and any normal internal business practices. These third parties include: employees, subcontractors, insurers, professional advisers, suppliers, and agents.
Baby Montage may be required to disclose personal information as a legal requirement in response to a law enforcement request, a law, subpoena, warrant, court order, regulation or legal proceeding.
We may disclose your personal information to protect the copyright, trademarks, intellectual property, legal rights and safety of Baby Montage, www.babymontage.com.au, its employees, shareholders, customers and third parties.
If there is a sale of business, an extension or growth of our business, a sale of a business licence, a change in control of our business, or transfer of business assets, we reserve the right, to the extent permissible by law, to transfer our user database including any personal information and non-personal information that it contains. In good faith, we will make a concerted effort to include a condition of purchase requiring the purchaser to maintain confidentiality, however we cannot guarantee this.
Access and Edit Personal Information
By making a purchase on our Baby Montage website, an account will be automatically created for you. In order to access and edit your personal information you can either access your account by following the link in the confirmation email and edit the information directly, or contact Samantha Dodson, Owner of Baby Montage, via email at sam@babymontage.com.au or by phone on +61 408 456 591.
Breach of Privacy
If you believe your privacy has been breached by Baby Montage, a complaint should first be made in writing to Samantha Dodson, Owner of Baby Montage, sam@babymontage.com.au. After receiving, we will respond within 30 days. If the dispute is still not resolved, we will engage a third party to help resolve the issue. If we still can’t come to a resolution, the complaint may be taken to the OAIC https://www.oaic.gov.au/ .
By providing us with personal information, you agree to this Privacy Policy and the types of disclosure covered by this Policy. We reserve the right to update or change this Policy at our discretion and the changes are effective immediately, so please check back from time to time to review this Policy.
October 2019